A frustrating day
The Saleman came into my office early in the morning and said " That body out there is not right & it is incomplete. That is not how the customer wants it".
After hearing him out, I politely told him I have drawn up production drawings as per his written specifications conveyed to him by the customer over the phone. The boss had approved the drawings before it went to production.
I told him,"if any modification is required, please see the boss".
What irk me was, he never bother to look at the drawings or at the body while it was in production until it was ready for delivery.
So my boss went out with him and ran over his specifications and my boss conclusion was the specifications could have written better and clearer. We were right with our interpretations. My boss suggested we sent some digital pictures of the finish body to the customer before we do any modifications.
Lesson learned. Next time, I will ask him for sketches, photos or get him to send our drawing to the customer for approval before we build it.
After hearing him out, I politely told him I have drawn up production drawings as per his written specifications conveyed to him by the customer over the phone. The boss had approved the drawings before it went to production.
I told him,"if any modification is required, please see the boss".
What irk me was, he never bother to look at the drawings or at the body while it was in production until it was ready for delivery.
So my boss went out with him and ran over his specifications and my boss conclusion was the specifications could have written better and clearer. We were right with our interpretations. My boss suggested we sent some digital pictures of the finish body to the customer before we do any modifications.
Lesson learned. Next time, I will ask him for sketches, photos or get him to send our drawing to the customer for approval before we build it.
posted by Silent Reader at 3:41 PM
3 Comments:
I like the comic strips. It depicts the whole scenario well. :)
Titoki
I used to pin that comic strip up in my previous workplace office corner where everyone can see it. It was meant to poke fun at our sales people who always promise customer everything and anything to get the orders. As usual we always end up building tankers with modification here & there to compromise with the design and customer requirements.
It happens everywhere in the world. The M'sia ones are even worse. They don't even bother to WRITE down the requirements in BLACK and WHITE!!! In the end the project cannot end because the customers keep changing their WANTS.
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